Narius Aspi Divecha
• Extensive experience in analyzing data trends and forecasting resource needs • Quick at adapting, adjusting and leading in... | Oshawa, Oshawa, Canada
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Narius Aspi Divecha’s Emails na****@ci****.com
Narius Aspi Divecha’s Phone Numbers No phone number available.
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Narius Aspi Divecha’s Location Oshawa, Oshawa, Canada
Narius Aspi Divecha’s Expertise • Extensive experience in analyzing data trends and forecasting resource needs • Quick at adapting, adjusting and leading in any environment • Handled disgruntled customer calls, escalation calls, top priority calls, potential high impact to business calls, VIP calls and root cause analysis for mishandled issues on manager’s request • Trained, monitored and quality controlled analysts • Managed breaks and lunch times for the team (30 analysts) by studying call volume trends vs staffed analyst data, to minimize effect on call answering and handling SLAs • Good at diffusing tension and differences between callers and agents as well as amongst team members
Narius Aspi Divecha’s Current Industry Cibc
Narius
Aspi Divecha’s Prior Industry
Ibm
|
Cibc
|
Capgemini
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Work Experience
Cibc
Sr. Business Systems Analyst
Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Capgemini
Technical Analyst II
Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Cibc
Service Desk Team Lead
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Cibc
Technical Support Specialist
Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Senior Technology Analyst - Subject Matter Expert
Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Narius Aspi Divecha Email Addresses
FAQ About Narius Aspi Divecha
-
Narius Aspi Divecha is located at
Oshawa, Oshawa, Canada -
Narius Aspi Divecha is a
• Extensive experience in analyzing data trends and forecasting resource needs • Quick at adapting, adjusting and leading in any environment • Handled disgruntled customer calls, escalation calls, top priority calls, potential high impact to business calls, VIP calls and root cause analysis for mishandled issues on manager’s request • Trained, monitored and quality controlled analysts • Managed breaks and lunch times for the team (30 analysts) by studying call volume trends vs staffed analyst data, to minimize effect on call answering and handling SLAs • Good at diffusing tension and differences between callers and agents as well as amongst team members Cibc -
Narius Aspi Divecha currently works in the
Cibc -
Narius Aspi Divecha specializes in
• Extensive experience in analyzing data trends and forecasting resource needs • Quick at adapting, adjusting and leading in any environment • Handled disgruntled customer calls, escalation calls, top priority calls, potential high impact to business calls, VIP calls and root cause analysis for mishandled issues on manager’s request • Trained, monitored and quality controlled analysts • Managed breaks and lunch times for the team (30 analysts) by studying call volume trends vs staffed analyst data, to minimize effect on call answering and handling SLAs • Good at diffusing tension and differences between callers and agents as well as amongst team members -
Narius Aspi Divecha speaks the following languages:
No languages available. -
Narius Aspi Divecha has prior experience in the following industries:
Capgemini , Cibc , Cibc , Ibm -
Narius Aspi Divecha has the following professional experience:
Cibc , Capgemini , Cibc , Cibc , Ibm . -
You can view Narius Aspi Divecha’s
LinkedIn profile at LinkedIn URL. -
Narius Aspi Divecha’s work email addresses are
[email protected] . -
Narius Aspi Divecha works at
Cibc
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